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EQ Mentors

Legal warning


Who is responsible and administrator of this website

  • Organization name's: EQ Mentores is one of the lines of action of the 7A Global SAS Group
  • Name of the legal representative: Ruben Echavarria
  • Postal Code: 055420
  • Contact E-Mail: [email protected]
  • Activity: Psychology, Coaching and Mentoring Services for users and professionals of Mental Health and Personal Development.

General conditions of use

Access and/or use of the pages of this website, both the contents and the services found therein, attributes to the general public and the community of professionals and specialists the status of USER. As a user of EQ Mentors You agree from the first moment to be bound by the Terms and Conditions of Use reflected here.


Terms and Conditions that users acquire

In order to maintain a cordial and respectful relationship within the EQ Mentores Community, users who decide to access or participate in its contents must assume the Terms and Conditions for the proper functioning of this site, accepting, from the first moment and without reservation, this legal notice.

Terms and Conditions General

  • The user is informed and accepts that access to this site does not imply, in any way, the beginning of a commercial relationship with EQ Mentores. Therefore, you agree to use this website, the services it may offer and the contents in compliance with current legislation, good faith and public order.
  • The use of the website for illegal, harmful purposes or that may cause any type of problem or harm or prevent the normal functioning of EQ Mentores is totally prohibited.
  • You agree not to carry out any conduct that could damage the image, interests and rights of each of the members of EQ Mentores, administrator and person responsible for this website or of third parties. Or that could damage, disable or overload www.eqmentores.com preventing in any way the site from being used normally.

EQ Mentor Memberships

Eq Mentores offers two types of memberships: One for the general public and another for professionals and specialists in Psychology, Psychiatry, Coaching, Leadership, Education, Mentoring and similar, whose focus is the areas of Mental Health and Personal Development.

EQ Mentores memberships are based on the philosophy of volunteering, which is understood as a lifestyle based on joining groups with common interests, with the purpose of sharing their knowledge, experiences, strategies, time and efforts for the pleasure of interacting. , have a certain level of social or professional recognition, develop their skills and abilities and support the community of professionals and the general public.

It should be noted that EQ Mentores periodically grants different public recognitions to its most proactive volunteers in the community, with prior mutual agreement, and without this obliging or committing EQ Mentores to advertise or disseminate its services or its personal brand..

In other words, EQ Mentores membership volunteers transfer, in a real and effective manner, the economic rights over the content of the documents, works, works, research, manuals, modules, reports, videos, reports or others, except for You can upload it to your communication channels as a dissemination strategy for your personal brand, as long as it preserves the brand identity characteristics of EQ Mentores, that is, without cutting, editing or altering the content, unless a contract is made. formal for certain projects where copyright sharing is agreed.

Therefore, EQ Mentores volunteers indefinitely authorize the EQ Mentores Community to use the digital content and resources, their editing or any other form of reproduction. Consequently, the documents prepared in the development of the activities, as well as their content, proposal or strategy, will be the property of the EQ Mentores Community, who will have the right to use or apply them in the same way for the benefit of its growth.

Free Membership for Professionals

Free Membership professionals are volunteer professionals who are unconditionally open to the exchange of knowledge and experiences. These have the right to participate in calls for micro-projects around the creation of digital content for EQ Mentores channels, blogs and social networks. EQ Mentores reserves the right of admission upon approval of the application form.

Pro Membership (Paid) for Professionals

Pro Membership professionals are professionals who pay monthly or periodically for access to a series of services, benefits, events and resources that contribute to their personal and professional development. These have the right to participate in projects around the creation of digital content, academic, therapeutic, research, strategic alliances, among others. EQ Mentores reserves the right of admission upon approval of the application form.

Personal data that is stored and how it is done

To read everything related to data storage and manipulation, you can access our Privacy Policy.

Use of Cookies: Definition and functions

Cookies are not a virus or malicious programs that can damage user devices. Cookies cannot delete or have access to user information. Cookies or browsing data are small information files or text fragments sent by a portal or application that are stored in the user's browser or device. Their main function is to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize the user.

Through cookies, the portals remember information about the visit and user preferences, providing a better and safer browsing experience there. Cookies are associated with both anonymous users, that is, those who visit the portals without identifying themselves or registering, and those who do.

What types of cookies does this website use?

1. Essential Cookies: These cookies are essential for the use of the web portal, in the sense of facilitating the registration and purchase processes therein, as well as allowing users faster and more secure access to the services offered within the portal. .
2. Functional Cookies: Through the use of functional cookies, it is possible to improve and personalize the products, services and events offered on the portal, providing each user with information that is or may be of interest to them. Through these cookies, users can be offered a better experience and better performance when browsing within the portal.
3. Advertising Cookies: Through the use of these cookies, EQ Mentores may provide the user with advertising that it considers may be of interest to the user, according to their preferences and behaviors. Through these cookies, the advertising that the user sees on the web portal can be optimized. 
4. Analysis or Performance Cookies: Through analysis or performance cookies, different analyzes and studies can be carried out on the information collected, in order to improve the products, services and events offered to users. This website uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 AmphitheaterParkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files located on your computer, to help the website analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted and stored by Google on servers in the United States. Google uses this information to generate reports on the activity of the web portal and to provide other services related to the activity of the web portal. Google may transmit this information to third parties when required to do so by law, or when such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. The user may object to the processing of data or information by rejecting the use of cookies by selecting the appropriate settings in the browser; however, by doing so they will surely not be able to use the full functionality of the web portal. By using this platform you consent to the processing of your information by Google in the manner and for the purposes indicated above.

How to manage cookies in the browser?

The user expressly accepts, by using this web portal, the processing of the stored information. And you also acknowledge knowing the possibility of rejecting the processing of such data by rejecting the use of cookies in your browser. This cookie blocking option in your browser may not allow you to fully use all the functionalities of the web portal. The user can block or delete the cookies installed on their computer by configuring the options of the browser installed on their computer: Chrome, Explorer, Firefox, Safari.
If you have questions or concerns about the use of cookies or about any of the points detailed in this Policy, please write to the following email: [email protected] 

  • Regarding the contents of this site, it is prohibited:
    • Its reproduction, distribution or modification, in whole or in part, unless authorized by its legitimate owners.
    • Any violation of the copyright of the main person responsible for this website.
    • Its use for commercial or advertising purposes.

As those responsible for EQ Mentores, we reserve the right to withdraw all comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that attack youth or childhood, order or public safety or that are not suitable for publication.

In any case, we are not responsible for the opinions expressed by users through participation tools such as comments at the bottom of the page.

Security measures used

The personal data communicated by the user to EQ Mentores may be stored in automated databases or not, whose ownership corresponds exclusively to EQ Mentores, assuming all technical, organizational and security measures that guarantee confidentiality, integrity and quality of the information contained therein in accordance with the provisions of current data protection regulations.

The communication between users and EQ Mentores uses a secure channel, and the data transmitted is encrypted thanks to https protocols, therefore, we guarantee the best security conditions so that the confidentiality of the users is guaranteed.

However, the User must be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, EQ Mentores cannot guarantee the absence of viruses or other elements that may cause alterations in computer systems ( software and hardware) of the User or in their electronic documents and files contained therein.

Intellectual and industrial property

In accordance with the intellectual and industrial property law, the reproduction, distribution and public communication, including the method of making it available, of all or part of the contents of this website, for commercial purposes, in any way, are expressly prohibited. support and by any technical means, without the authorization of EQ Mentores.

The user agrees to respect the Intellectual and Industrial Property rights owned by EQ Mentores. You may view the elements of the portal and even print, copy and store them on the hard drive of your computer or on any other physical medium as long as it is, solely and exclusively, for your personal and private use.

The user must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the EQ Mentores pages.

Through these General Conditions, no intellectual or industrial property rights are transferred over the EQ Mentores website or over any of its component elements, and the User is expressly prohibited from reproducing, transforming, distributing, publicly communicating, making available to the public, extracting, reuse, forwarding or use of any nature, by any means or procedure, of any of them, except in cases where it is legally permitted or authorized by the owner of the corresponding rights.

The user knows and accepts that the entire website, containing without limitation the text, images, designs, software, content (including structure, selection, arrangement and presentation thereof), audiovisual material and graphics, is protected by trademarks, copyrights and other legitimate rights registered, in accordance with international treaties to which Colombia is a party and other property rights and laws of Colombia.

In the event that a user or a third party considers that a violation of their legitimate intellectual property rights has occurred due to the introduction of certain content on EQ Mentores, they must notify said circumstance to [email protected] indicating:

  • Personal data of the interested party who owns the rights allegedly infringed, or indicate the representation with which he or she acts in the event that the claim is presented by a third party other than the interested party.
  • Indicate the contents protected by intellectual property rights and their location in EQ Mentores, the accreditation of the intellectual property rights indicated and an express declaration in which the interested party is responsible for the veracity of the information provided in the notification.

Third Party Image Rights

The vast majority of images used on this site correspond to free image banks whose license is in the public domain. The few images that may be found with copyright are correctly identified and under the authorization of their respective owners.

For this reason we feel the need to mention these image banks, to recognize their authorship and the rights to the images used in some of the EQ Mentores content. These image banks are mainly Google images, PixabayFlickrfreepik and Pexels.

Garantias y responsabilidadades

Responsabilidades de EQ Mentores:

  • Dar asesoría, orientación o terapia profesional con base al siguiente proceso: Confirmar cada pago, agendar cada cita, activar y crear su perfil de usuario, garantizar los profesionales idóneos y brindar un funcionamiento fluido en cada fase del proceso para alcanzar sus objetivos deseados.
  • En caso de que el usuario desee cambiar de horario, puede hacerlo 24 horas antes de la sesión programada, en tal caso EQ Mentores tiene la responsabilidad de programar una nueva sesión en otro horario disponible.
  • EQ Mentores garantiza la devolución del dinero, en caso de que el usuario cancele su sesión 24 horas antes de la hora programada. En caso de no cancelarla 24 horas antes, EQ Mentores no se hace responsable por la devolución del dinero. NOTA: En este caso, serán descontadas todas las tasas que fuesen cobradas en la transacción financiera.
  • En el caso de no asistencia a la sesión por parte del profesional, por cuestiones de fuerza mayor, el usuario tiene derecho de re-programar su consulta sin costos adicionales, o si lo desea, se le puede reembolsar la totalidad del valor pagado.
  • Si durante la sesión se experimenta algún problema técnico que perjudique la calidad o incluso imposibilite la realización de esta, la sesión será reprogramada sin costos adicionales. *Aplica términos y condiciones.
  • EQ Mentores es un equipo comprometido con la satisfacción de sus usuarios. Por tal motivo si durante los primeros 14 dias, el usuario tiene derecho a hacer válida la Garantía de Satisfacción y solicitar el cambio de profesional o solicitar la totalidad de su dinero. NOTA: En este caso, serán descontadas todas las tasas que fuesen cobradas en la transacción financiera.
  • EQ Mentores no es responsable de la calidad ni fiabilidad de los servicios de terceros en el sitio web. Tampoco se responsabiliza por los daños causados por un uso incorrecto del sitio.

Responsabilidades de cada Usuario:

  • Usar cámara y auriculares con micrófono para tener mejor conectividad y calidad en cada sesión.
  • Ubicarse en un espacio privado y tranquilo para tener una mejor experiencia.
    Tener buena señal de internet en cada sesión.
  • Ingresar a tiempo (10 minutos antes) y con buena disposición.
  • Avisa a su familia que estará en una reunión privada para evitar distracciones.
  • Si no cancela 24 horas antes sin justa causa, pierde el derecho a reembolso.
  • Realizar los compromisos acordados para dar cumplimiento a los objetivos deseados.
  • Si el usuario no llega a su sesión pasados 15 minutos, el profesional deberá colgar la videollamada, se registrará como asesoría vista y perderá el derecho a reponerla y al reembolso total del dinero.

Applicable law and jurisdiction

The relationship between EQ Mentores and the users will be governed by current Colombian regulations and any controversy will be submitted to the corresponding courts and tribunals.


In the event that any user has any questions about these Legal Conditions or any comments about the site www.eqmentores.com, you can write to [email protected] and we will reply to you as soon as possible.

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